I’ve missed a repayment: what should I do?

If you end up missing a payment deadline and you did not contact us beforehand, you will likely be charged a missed payment fee. If you think you're going to miss a repayment or you already have, contact our customer service team at payments@cityfinance.com.au to discuss your options. 


Our customer service team exist to make your life easier, and that's what they'll do. It's important that you contact them and communicate with them so they can help you.  Please consider that any changes to the loan schedule may extend the term of your loan and result in additional interest or fees being applicable.