I think I may be in financial hardship. How can I notify City Finance?

Call us on 07 3458 9200 and press 3. One of our specialist team members will be able to discuss your situation and help find a solution.  

Hardship arrangements are granted only if a person finds themselves genuinely in financial hardship due to unforeseeable circumstances which negatively affect their financial situation.  A hardship arrangement is like a payment plan but with no penalty fees.  Essentially, they will pay the same as the original contract, but over a longer period of time. 

The Australian Bankers Association defines these circumstances as: 

• Unexpected changes in income and/or expenditure. 
• Changes in employment status such as losing their job or having their income reduced. 
• Significant life events such as relationship breakdown or a death in the family 
• Injury or illness resulting in increased expenditure or loss of income. 
• and emergency event or disaster. 

To complete a hardship application one of our specialist team members will complete and income and expenses assessment and you may be asked to provide supporting documents for example: 90 days of banking, medical certificates, work separation certificates.