Managing your loan

Need to make changes or get information about your existing City Finance loan? Find out how.

• How do I change or postpone a payment?
• How and when do I make repayments on my loan?
• Do I get charged extra fees if I miss a payment?
• What is the easiest way to manage my loan?
• How can I change or update the details of my account?
• Can I pay my loan out early?
• What if I already have a loan but I need more money?
• Can I make extra repayments on my loan?
• What happens if I don’t pay my loan?
• Can I pay out my loan early?
• How do I adjust my repayments?
• If I miss, reduce or defer my repayments, will I have to make the repayments up?
• Where can I find my outstanding current balance / payoff amount?
• How do I view my loan contract?
• How do I log into my City Finance account?
• I have forgotten my password. How do I reset my password?
• I’ve missed a repayment: what should I do?